This notice explains how Specialeyes Eyecare handles personal information when you visit westlondonopticians.co.uk, contact the practice, or follow a link to book an appointment. It should be read alongside any separate privacy information we give you when you use our optical services.
Who is responsible for your information?
The practice operating as Specialeyes Eyecare is responsible for the personal information described in this notice. You can contact the practice at info@westlondonoptician.co.uk, call 020 8743 7552, or write to 128 Uxbridge Road, Shepherd’s Bush, London W12 8AA.
Information we may handle
- Messages and enquiries: your name and contact details, and the information you choose to include when you email, call or message us on WhatsApp.
- Appointment requests: information you provide through the external appointment-booking service linked from this website.
- Basic technical information: information that may be recorded by the website host when a page is requested, such as an IP address, time of request, browser type and the page requested. The host’s logs and retention settings depend on the hosting service in use.
Please avoid sending detailed medical or eyesight information by ordinary email or WhatsApp. If you need to discuss a health matter, contact the practice by telephone.
Why we use information
We use enquiry information to respond to you, provide information about our services, and help arrange appointments. Technical information may be used by the website host or by us to operate, protect and troubleshoot the website.
Where we provide eye-care services, we may handle health information as part of patient care. Health information is sensitive personal information. The practice’s patient privacy information explains the purposes, legal grounds, safeguards, recipients and retention arrangements for patient records. Please ask us for that notice if you are a patient or are considering care.
The legal basis depends on the particular information and purpose. We will provide any further information required when we collect information directly from you.
Booking links, WhatsApp, maps and other websites
Our website may link to an external appointment-booking service and may display map content supplied by a third party. When you follow a link or load embedded content, that provider may receive technical information from your browser and process it under its own privacy notice and terms. The WhatsApp contact button is an external link, not an embedded chat service. If you choose to use it, WhatsApp processes information under its own privacy notice. We do not control those providers. Check their notices before submitting information or using their services.
Cookies and similar technologies
The website, its host, or embedded third-party content may use cookies or similar technologies that store or access information on your device. The exact technologies, providers, purposes and durations depend on the live website configuration. Where consent is required, it must be obtained before the relevant technology is used. You can also manage cookies through your browser settings, although disabling some cookies may affect how a site works.
Who we share information with
We may share relevant information with service providers who help operate the website, communicate with you, or arrange appointments, and where necessary with professional advisers or public authorities. Providers should only use information as permitted for the service they provide or as required by law.
How long we keep information
We keep information only for as long as needed for the purpose it was collected, including to respond to enquiries, meet legal or professional requirements, and resolve disputes. Retention periods differ between website logs, enquiries, booking information and patient records. Patient-record retention is explained in the practice’s patient privacy information.
Your data protection rights
Depending on the circumstances and the legal basis, you may have the right to request access to your personal information, ask for inaccurate information to be corrected, request erasure or restriction, or request a copy in a portable format. These rights are subject to legal conditions and exceptions.
Right to object
You may have the right to object to processing that is based on legitimate interests or carried out for direct marketing. We will explain how to exercise this right and consider your request under the applicable data-protection rules.
Withdrawing consent
If we rely on your consent for a particular use of information, you can withdraw that consent at any time. Withdrawal does not affect processing that took place before you withdrew it.
To make a request, contact us using the details above. You can also raise a concern with the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.
Changes to this notice
We may update this notice when our website or information-handling practices change. The date at the top shows when it was most recently updated.